I solve complex product challenges at the intersection of user experience, technical feasibility, and business growth
I bring an engineering perspective to product design, helping teams validate both user needs and technical feasibility before development begins. This approach consistently delivers solutions that achieve meaningful business outcomes.
My approach
Understand & Validate
User needs analysis
Technical feasibility
Research insights
Enable Implementation
Technical constraints
Team collaboration
Implementation planning
Drive Results
Measurement frameworks
Performance tracking
Business outcomes
2025
Flexible Portfolio Tools for Strategic Planning
Enterprise users couldn't align roadmaps with business goals due to rigid portfolio tools. I collaborated with engineering to design flexible visualizations within existing permission constraints, driving 58% retention boost and 20% decrease in time to first use.
Streamlining Product Development
Disconnected workflows fragmented the product development lifecycle, hurting team efficiency. I streamlined the process through cross-functional collaboration, securing $150k ARR and 27% engagement increase.
Simplifying Benefits Platform Navigation
Complex login navigation caused 70% user drop-off on the benefits platform. I designed and tested three solutions with 15 users, implementing the most intuitive option to reduce drop-off.
Curriculum Management for School and District Admins
School admins lacked tools to organize curriculum for teachers, limiting platform adoption. I worked within legacy tech constraints to create flexible folder systems, boosting daily usage by 15%.
Career in numbers
350k
Secured ARR from a recurring customer for ProductPlan in 2024
79%+
Decrease in user drop off rate in 2024 for Bright Horizons
8+
Years of experience across product design, research, and engineering
33%
Reduced churn rate year over year in 2024 for ProductPlan
50%
Increase user satisfaction among admins in 2022 for Seesaw
5+
Years of design experience in Education, Healthcare, and SaaS
Testimonials
“Every time I talk to people, I hear positive things [about Jordan]”
This person came into the organization about 4 or 5 months ago, and had an immediate impact. Every time I talk to people, I hear positive things about this individual and even to the point where they're coming to me proactively and saying what an amazing job this person is doing. She's extremely intelligent. Her work is top notch. And so this award for humility goes to Jordan.
Ben Jubenville
CEO of ProductPlan
“Not only is Jordan amazing at her job, but she is a pleasure to have on a team.”
I have had the pleasure of working with Jordan at Bright Horizons! Jordan is an exceptional designer with wonderful skills in analytics, user feedback and even some development insight! She is innovative and solution/data focused and always makes sure the team is grounded before a project kicks off. Jordan is organized, caught up on industry standards and takes that a step further to think outside the box. I would highly recommend Jordan as UX designer on any product I manage.
Danielle Pirone
Enterprise Product Manager at Bright Horizons
“Jordan was an integral part of the Content and Instruction team […]”
Not only was she great at architecting and implementing features end to end, uncovering and fixing bugs quickly, and other engineering work, but she also leaned into her design skills and worked with the design team to propose and refine future design ideas for our part of the product. I'd love to work with her again in the future!
Kristen Thayer
Engineering Manager at Seesaw